Instrument Service Plans

Avam’s Instrument Service Plans provide comprehensive support to keep your lab running smoothly. Our tailored service packages help reduce downtime, extend equipment life, and ensure compliance with industry regulations. With fast response times, expert support, and nationwide coverage, Avam delivers the reliability you need to focus on research.

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Choose the Perfect Plan for Your Operations:

Essential Care Plan

Designed for basic maintenance and support to keep instruments running smoothly.

Annual preventative maintenance visit.

Access to Avam’s online support portal.

Technical support during business hours.

10% discount on parts and consumables.

Standard repair turnaround time (7–10 business days).

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Ideal For:
Small labs or institutions with minimal instrument usage.

Advanced Support Plan

A comprehensive plan offering faster support and extended coverage for labs with higher usage.

Biannual preventative maintenance visits.

24/7 technical support access

Priority repair service (3–5 business days).

25% discount on parts and consumables.

On-site repair service for critical issues (1 per year).

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Ideal For:
Mid-sized labs or institutions needing fast resolutions and higher reliability.

Total Care Plan

Our premium plan, offering complete coverage for peace of mind and maximum uptime.

Quarterly preventative maintenance visits.

24/7 dedicated technical support

Priority on-site repair service.

50% discount on parts and consumables.

Loaner instrument provided during extended repairs.

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Ideal For:
High-throughput labs or institutions relying on uninterrupted operations.

Coverage Map

Support Features

Emergency Contact

Have an issue? Contact our dedicated emergency hotline for prompt assistance, available 24/7 for Advanced and Total Care plan members.

Service Scheduling

Easily book maintenance or repair appointments online or by phone, ensuring your lab operates without interruptions.

Online Documentation

Access a comprehensive library of user manuals, troubleshooting guides, and service documentation anytime on Avam.com.

Training Options

Empower your team with expert-led training sessions included in the Total Care plan or available as an add-on for other plans. Topics include instrument operation, maintenance best practices, and troubleshooting tips.