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Get in Touch
Customer Support
For order placement, status, quotes, account updates, and other non-technical or non-credit inquiries.
- Contact: [email protected]
- Phone: +1 (800) 330 – 9010; Option 1
- Fax: +1 (813) 923 – 6310
Technical Support
For technical inquiries about our products, or assistance in choosing the right product for your application.
- Contact: [email protected]
- Phone: +1 (800) 330 – 9010; Option 2
- Fax: +1 (813) 923 – 6310
Accounts Receivable
For Avam Sciences:
- Contact: [email protected]
- Phone: +1 (813) 923 – 6300; Option 1
- Fax: +1 (813) 923 – 6310
For Avam Group:
- Contact: [email protected]
- Phone: +1 (813) 923 – 6000; Option 2
- Fax: +1 (813) 923 – 6010
Accounts Payable
For Avam Sciences:
- Contact: [email protected]
- Phone: +1 (813) 923 – 6300; Option 2
- Fax: +1 (813) 923 – 6310
For Avam Group:
- Contact: [email protected]
- Phone: +1 (813) 923 – 6000; Option 3
- Fax: +1 (813) 923 – 6010
Media Inquiries /
Corporate Communications
Avam Group:
- Contact: [email protected]
- Phone: +1 (813) 923 – 6000; Option 5
- Fax: +1 (813) 923 – 6010
Legal Inquiries /
Regulatory Compliance
Avam Group:
- Contact: [email protected]
- Phone: +1 (813) 923 – 6000; Option 4
- Fax: +1 (813) 923 – 6010
General Information
Support Availability
Our dedicated support team is available to assist you Monday through Friday from 9 AM to 6 PM EST. For urgent issues, emergency support is also available.
Response Times
We strive to provide timely responses based on the nature of your inquiry. Response times apply during normal business hours (Monday–Friday, 9 AM – 6 PM EST, excluding holidays):
General Inquiries: 24 hours
Technical Support: 12–24 hours
Urgent Matters: Immediate response for emergencies
Time Zone Information
Holiday Schedule
Avam values work-life balance and recognizes the importance of time off for our employees. Our offices are closed on the following major U.S. holidays:
New Year’s Day (January 1)
Martin Luther King Jr. Day (Third Monday in January)
Presidents’ Day (Third Monday in February)
Memorial Day (Last Monday in May)
Independence Day (July 4)
Labor Day (First Monday in September)
Veterans Day (November 11)
Thanksgiving Day (Fourth Thursday in November)
Day After Thanksgiving (Fourth Friday in November)
Christmas Eve (December 24)
Christmas Day (December 25)
New Year’s Eve (December 31)
For urgent matters during holidays, please reach out via our emergency contact. We appreciate your understanding and wish everyone a happy and restful holiday season.