RETURN POLICY

Last updated April 21, 2022

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy. 

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. 

RETURN PROCESS

To return an item, please email customer service at support@avam.com to obtain a Return Merchandise Authorization (RMA) number. Alternatively, if you have an AVAM.COM account, you may request a refund through the Request A Refund tab; or in My Orders. After receiving a RMA number, place the items securely in its original packaging, and mail your return to the following address: 

AVAM Bioscience – Returns

Attn: Returns

RMA# 

11614 Perpetual Drive

Odessa, FL 33556

United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least four (4) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. 

EXCEPTIONS

The following items cannot be returned or exchanged: 

  • Products with expiration dates
  • Lots with expiration dates
  • Custom products

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 

Please Note

  • A 15% restocking fee will be charged for all returns. 

QUESTIONS

If you have any questions concerning our return policy, please contact us at: 

(800) 975 – 2826

support@avam.com